The Norfolk Hotel first opened in Nairobi on Christmas Day 1904. No other hotel in Kenya captures as much of Nairobi's splendid past and exciting present, and few hotels anywhere can claim a more romantic history. Adventurous visitors such as 26th American President Theodore Roosevelt, Lord Baden-Powell, the Earl of Warwick, Lord and Lady Cranworth, and the Baron and Baroness von Blixen have all been part of the Hotel’s history.

The Hotel boasts 167 luxurious guest rooms, an outdoor heated swimming pool, a fully equipped health club, a ballroom, four function rooms, elegant public areas and the choice of four dining venues.

All guest rooms are luxuriously furnished, have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps, dressing tables, and built-in wardrobes, besides luggage racks. All rooms are equipped with a colour TV which receives all popular local and international channels on a 24 hour basis.

There are six restaurants in the hotel; Ibis Restaurant. Hibiscus Bar And Lounge, Lord Delamere Restaurant, Lord Delamere Terrace And Bar an Lord Delamere Patio, each offering gourmet dishes fit for kings. Room service is also available 24 hours, and offers a choice of 2 menus. Besides a regular room service menu, a special children's menu is on offer.

Swimming Pool Restaurant: Elevated from the pool, the Poolside Restaurant has a lovely canopied ceiling, with a soothing decor done in pastels. One side faces the pool whilst the other faces the Mugumo gardens. It is an ideal site for cocktail parties, group luncheons and dinners. The Poolside Restaurant is also the perfect setting for intimate, leisurely lunches.